Privacy policy

Privacy Policy

Welcome to ELYVIA. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

1. Information We Collect

When you use our website, we may collect the following information:

Personal Information

Full name
Email address
Phone number
Shipping and billing address
Payment details (processed securely through third-party payment providers)

Order Information

Products purchased
Transaction details
Order history

Technical Information

IP address
Browser type
Device information
Website usage data through cookies and analytics tools

2. How We Use Your Information

We use your information to:

Process and deliver orders
Provide customer support
Send order updates and confirmations
Improve our website, products, and services
Prevent fraudulent transactions
Send promotional emails or offers (only if you opt in)
Comply with legal obligations

We only collect information necessary to provide a smooth and secure shopping experience.

3. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

Remember your preferences
Understand website traffic and visitor behavior
Improve website performance
Provide personalized content and promotions

You may choose to disable cookies through your browser settings; however, some parts of the website may not function properly.

4. Third-Party Services

We may use trusted third-party services to operate our business, including:

Payment gateways
Shipping providers
Analytics tools
Marketing platforms

These third parties may collect and process your information only as necessary to perform their services. We recommend reviewing their privacy policies for additional information.

Examples may include:

Shopify
Razorpay
Google Analytics
Shipping and courier partners

We do not sell, rent, or trade your personal information to third parties.

5. Data Security

We take appropriate security measures to protect your personal information against unauthorized access, misuse, disclosure, or loss.

Our website uses secure technologies and encrypted connections to protect sensitive data during transactions. While we strive to use commercially acceptable means to protect your information, no online transmission or storage method is 100% secure.

6. Customer Rights

As a customer, you have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your data (subject to legal obligations)
Withdraw consent for marketing communications
Contact us regarding privacy concerns

To exercise any of these rights, please contact us using the information below.

7. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Updated versions will be posted on this page with the revised effective date.