Refund policy

Return & Refund Policy

At ELYVIA, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help. Please review our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

To be eligible for a return, the item must:

  • Be unused, unworn, and in its original condition

  • Include original packaging, tags, and accessories.

  • Be returned within a day  from the date of delivery

  • Include proof of purchase or order confirmation

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items may not be eligible for return:

  • Products purchased during clearance or final sale

  • Customized or personalized items

  • Gift cards or promotional items

  • Products damaged due to misuse or improper handling

  • Items returned without original packaging or tags

Additional non-returnable items may be specified on individual product pages.

3. Return Process

To initiate a return, please contact us at elyvia17@gmail.com with:

  • Your order number

  • Reason for return

  • Photos of the product 

Once your request is reviewed and approved, we will provide return instructions.

Please do not send products back without prior approval.

4. Return Shipping Costs

Return shipping costs may vary depending on the reason for the return.

Customer Responsibility

Customers may be responsible for return shipping charges in cases such as:

  • Change of mind

  • Incorrect product selection

  • Preference-related returns

Our Responsibility

We may cover return shipping costs if:

  • The product received is damaged

  • The wrong item was delivered

  • The product has a manufacturing defect

Shipping charges paid during checkout are generally non-refundable unless otherwise stated.

5. Refund Process and Timing

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method

  • Processing may take up to few hours. 

  • Bank or payment provider processing times may vary

Partial refunds may be issued for items that are returned damaged, incomplete, or not in original condition.

6. Exchange Policy

We may offer exchanges for:

  • Damaged products

  • Defective items

  • Incorrect products received

  • Size or color exchanges (if applicable)

Exchange requests must be made within a day of delivery and are subject to product availability.

To request an exchange, contact us at elyvia17@gmail.com

7. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us within a day of delivery.

Please include:

  • Order number

  • Description of the issue

  • Clear photos or videos of the product and packaging

We will review the issue and arrange an appropriate resolution, which may include:

  • Replacement

  • Exchange

  • Refund

8. Late or Missing Refunds

If you have not received your refund after the stated processing period:

  1. Check your bank account again

  2. Contact your payment provider or bank

  3. Contact us at elyvia17@gmail.com

Please note that some refunds may take additional time depending on your financial institution.

9. Cancellation Policy

Orders may only be canceled before they are shipped.

Once an order has been dispatched, cancellation requests may not be accepted. In such cases, customers may request a return according to this policy.

10. Contact Information

If you have any questions regarding returns or refunds, please contact us:

Brand Name: ELYVIA
Email Address:  elyvia17@gmail.com
Phone Number: 

Thank you for shopping with ELYVIA.