Terms of service

Terms of Service

Welcome to ELYVIA. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By accessing or using this website, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. Account Terms

By using this website, you confirm that:

You are at least 18 years old or using the website under the supervision of a parent or legal guardian.
All information provided by you is accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account credentials.
You accept responsibility for all activities conducted through your account.

ELYVIA reserves the right to suspend or terminate accounts that violate these Terms or contain false or misleading information.

2. Pricing and Payment

All prices listed on the website are displayed in Indian Rupees (INR) unless otherwise stated.

We reserve the right to:

Modify product prices at any time without prior notice
Correct pricing errors or inaccuracies
Refuse or cancel orders placed with incorrect pricing

Payments must be completed using approved payment methods available on the website. Orders will only be processed after successful payment confirmation.

Applicable taxes, shipping charges, and additional fees may be added during checkout where required.

3. Product Descriptions

We strive to ensure that all product descriptions, images, and product details displayed on the website are accurate and updated. However:

Product colors may vary depending on screen settings and device displays
Minor variations in appearance may occur
We do not guarantee that all information is completely error-free

ELYVIA reserves the right to modify product details, pricing, availability, or descriptions at any time without prior notice.

4. Order Acceptance and Cancellation

Placing an order on our website does not guarantee acceptance.

ELYVIA reserves the right to:

Refuse or cancel any order
Limit quantities purchased
Cancel orders suspected of fraudulent or unauthorized activity
Request additional verification before processing an order

If an order is canceled after payment has been processed, eligible refunds will be issued according to our refund policy.

5. Shipping and Delivery

We aim to process and dispatch orders within 4 -5 BUSINESS DAYS.

Delivery timelines may vary depending on:

Shipping location
Courier partner availability
Public holidays
Weather conditions
Unforeseen delays beyond our control

While we work with trusted shipping partners, ELYVIA is not responsible for delays caused by third-party logistics providers.

Customers are responsible for providing accurate shipping information. We are not liable for failed deliveries resulting from incorrect or incomplete addresses.

6. Returns and Refunds

Returns and refunds are subject to our Return & Refund Policy available on the website.

To qualify for a return:

Products must be unused and in original condition
Return requests must be submitted within the specified return period
Proof of purchase may be required

Approved refunds will be processed through the original payment method within a reasonable timeframe.

Certain products may not be eligible for return due to hygiene, promotional, clearance, or customization reasons.

7. Prohibited Uses

You agree not to use this website:

For unlawful or fraudulent purposes
To violate any applicable laws or regulations
To upload or transmit harmful software, viruses, or malicious code
To interfere with website security or functionality
To misuse customer or business information
To engage in abusive, deceptive, or harmful behavior

Violation of these Terms may result in suspension or termination of access and possible legal action.

8. Limitation of Liability

To the fullest extent permitted by law, ELYVIA shall not be liable for:

Indirect or consequential damages
Loss of profits, revenue, or data
Website interruptions or technical issues
Delays in delivery caused by third-party services
Errors or inaccuracies on the website

Our total liability for any claim relating to products or services shall not exceed the amount paid by the customer for the relevant order.

9. Intellectual Property

All website content, including logos, text, graphics, images, designs, and branding materials, is the intellectual property of ELYVIA and may not be copied, reproduced, distributed, or used without prior written permission.

10. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to the use of this website shall be subject to the exclusive jurisdiction of the courts located in ahmedabad gujarat India.

11. Changes to These Terms

ELYVIA reserves the right to update or modify these Terms at any time without prior notice. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.