Shipping policy

Shipping Policy

Thank you for shopping with ELYVIA. We are committed to delivering your order safely and efficiently. Please review our Shipping Policy below for information regarding order processing, shipping timelines, delivery, and related details.

1. Order Processing Time

All orders are processed within 1 to 3 business days after payment confirmation.

Orders are processed during regular business days only, excluding:

Sundays
Public holidays
Special holiday periods

Please note that processing times may vary during high-demand seasons, sales, or promotional events.

2. Shipping Methods Available

We work with trusted courier and logistics partners to ensure reliable delivery.

Available shipping methods may include:

Standard Shipping
Express Shipping (if available)

Shipping options available for your order will be displayed at checkout.

3. Delivery Timeframes

Estimated delivery timelines are as follows:

Domestic Shipping (India)

Standard Delivery: [4-5 BUSINESS DAYS]
Express Delivery: [3 -4 BUSINESS DAYS]

Please note that delivery times are estimates and may vary depending on:

Delivery location
Courier partner operations
Weather conditions
Public holidays
Customs clearance (for international orders)

4. Shipping Costs

Shipping charges are calculated at checkout based on:

Delivery location
Order value
Shipping method selected

5. Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email or message containing:

Tracking number
Courier partner details
Tracking link (if available)

6. Delivery Issues and Delays

While we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to factors beyond our control.

ELYVIA is not responsible for delays caused by:

Courier service disruptions
Weather conditions
Incorrect shipping information provided by customers
Customs processing delays
Public holidays or natural events

If your package is significantly delayed or marked as delivered but not received, please contact us atelyvia17@gmail.com for assistance.

7. Failed Deliveries

Customers are responsible for providing accurate shipping and contact information.

If a delivery fails due to:

Incorrect address
Unreachable recipient
Multiple failed delivery attempts

the package may be returned to us, and additional shipping charges may apply for re-delivery.

8. International Shipping (If Applicable)

We may offer international shipping to selected countries.

Please note:

Delivery times for international orders may vary
Customs duties, taxes, and import fees may apply
Customers are responsible for any applicable customs charges imposed by their country

ELYVIA is not responsible for delays caused by customs clearance procedures.